FAQS

Your questions, answered.

At HADCO Experiences we aim to provide you with a completely regenerative ambience. As such, below is a listing of our frequently asked questions. Feel free to contact us for any additional questions you may have or if further clarification is needed.

What do you offer?

HADCO Experiences offers customized holiday packages for local and international travelers that includes accommodations and cultural activities, hiking and other adventures.
At HADCO Experiences at Asa Wright Nature Centre, you can enjoy: Overnight Stays which include Breakfast, Lunch, Afternoon Tea, and Dinner. The package also includes access to the nature trails, natural pools, a 60-minute trail walk with our tour guide, and a night walk. The time may vary depending on weather conditions.
Day Passes are also available and include access to the ecolodge from 9:00 a.m. to 5:00 p.m. AST. Visitors can explore the nature trails and natural pools during this period or opt for a guided 45-minute trail walk. Lunch with a non-alcoholic beverage, and afternoon tea on our verandah, are also provided.
At Mt. Plaisir Estate Hotel, we offer: Overnight Stays which include Breakfast, Lunch and Dinner. The package also includes access to the heated pool, kayaks, beach furniture and beach access (a permit is required to access the beach from 6:00 p.m. to 6:00 a.m. during turtle nesting season.)
Day Passes are also available and include access to the ecolodge from 9:00 a.m. to 5:00 p.m. AST. Lunch with a non-alcoholic beverage, and afternoon tea on our verandah, are also provided.
The pass will allow visitors access to the property from 9:00 a.m. to 5:00 p.m. AST, where they can swim in the pool, take a walk along the beachfront, go kayaking, or simply relax on the outdoor furniture and enjoy the spectacular view and cool ocean breezes.
At Pawi Lodge, you can enjoy overnight stays for up to 14 people.
Day Passes are also available, which allow access to the pavilion to enjoy birdwatching.

How far in advance can I make a booking?

Hotel bookings can be made as far in advance as desired via email or telephone.
A 50% deposit is to be made within 48 hours of receipt of invoice from HADCO Experiences and where applicable, proof of payment sent.
Confirmation can only be given following the submission of proof of payment.
Final payments are to be made at least 2 weeks before arrival.
For Day Pass bookings, Hikes and Birding Tours, fees must be paid in full 48 hours in advance.

What Sort of Menu Options can I Expect?

HADCO Experiences prides itself on offering our guests local cuisine; as such, the menus are generally reflective of seasonal fruits and vegetables, packed with local spices and flavors.
Guests who have specific dietary requirements can advise our Reservations Team.
We are also happy to share that many of our spices are grown via composting and we do purchase goods from surrounding communities for preparation and consumption.
Guests wishing to enjoy items that may not be considered local cuisine can feel free to enquire about other options.

Can I invite Family and Friends over during my Stay?

Friends and Family can purchase a day pass and enjoy access to the property, as well as your company, between the hours of 9:00 a.m. to 5:00 p.m. AST.

What is your Cancellation Policy?

For Accommodation: Cancellations can be made up to 48 hours prior to arrival without penalty. Cancellations that are made less than 48 hours prior to arrival will be subject to 1 night’s charge, per person.
Rooms not occupied by 11:00 p.m. AST on the day of arrival will be considered No-Shows and are subject to 1 night’s charge, per person, unless the hotel has been informed of a late arrival.
This may differ based on the nature of the guest’s visit.
Group Room Cancellations and No Shows: No penalties will be applied for group bookings cancelled in advance of 60 days before arrival.
Cancellation of the total of rooms from 59 to 30 days before arrival will be subject to a 50% cancellation fee on the total amount of the group.
Cancellations made 29 to 15 days prior to arrival will be subject to 75% cancellation fee on the total amount of the group.
Cancellations that are made 14 days or less prior to arrival will be subject to 100% cancellation fee on the total amount of the group.
No Shows are non-refundable.
For Day Passes: Cancellations can be made up to 48 hours prior to arrival without penalty. If the cancellation is made less than 48 hours prior to the reservation, we are happy to reschedule the date for the guests. If no communication is given, then the day pass is deemed a no-show and becomes null and void. No refund will be issued.