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faq's

Your questions, answered

Live with appreciation for the beauty that surrounds us.

At HADCO Experiences we aim to provide you with a completely regenerative ambience. As such, below is a listing of our frequently asked questions

Overnight Stays which include Breakfast, Lunch, Afternoon Tea, and Dinner. The package also includes access to the nature trails, natural pools, a 60-minute trail walk with our tour guide, and a night walk. The time may vary depending on weather conditions.

Day Passes are also available and include access to the ecolodge from 9:00 a.m. to 5:00 p.m. AST Visitors can explore the nature trails and natural pools during this period or opt for a guided 45-minute trail walk with a guide. Lunch with a non-alcoholic beverage, and afternoon tea on our verandah are also provided.

Hiking Excursions on our 10 miles of trails to witness the beauty of the waterfalls, birds, flora and fauna.

Birding Tours on our property to see up to 200 species of birds which have been recorded here.

Hotel bookings can be made as far in advance as desired via email or telephone.

A fifty per cent (50%) deposit is to be made within forty-eight (48) hours of receipt of invoice from HADCO Experiences and where applicable, proof of payment sent.

Confirmation can only be given following the submission of proof of payment.

Final Payments are to be made at least two (2) weeks before arrival.

For Day Pass bookings, Hikes and Birding Tours, fees must be paid forty-eight (48) hours in advance and in full.

All twenty-nine (29) rooms can be viewed online by clicking here.

Rooms are subject to availability

Payments can be made via local bank transfer, wire transfer and online credit card payments via the Scotiabank online terminal.  

Please note that the Scotiabank online terminal does not accept American Express.

No additional taxes will be charged.

Standard rates apply to CARICOM Nationals while local rates will be applied for State Officials.

 

For overnight stays, guests can check in at 3:00 p.m. daily, with check out at 11:00 a.m. AST on the day of departure.

Guests will receive lunch prior to check out.

IMPORTANT: Late check-outs are subject to a charge of USD 50.00 per hour from 12 noon – 3:00 p.m., and USD 100.00 per hour from 3:00 p.m. – 6:00 p.m. A full night rate applies, per person, for check-outs after 6:00 p.m.

All guests will be asked to produce a valid identification document upon check-in.

For non-nationals of Trinidad and Tobago, a valid passport will be required. For domestic guests, a valid national identification card or driver’s permit can be used. 

Guests checking into the hotel must be at least eighteen (18) years of age. 

All guests under the age of eighteen (18) are required to be accompanied by an adult.

No. External food and beverages are not permitted. As such, meals are included in overnight stays and day pass visits.

Our chefs are happy to customise meals for guests who require more specific care, inclusive of the needs of vegans, vegetarians, gluten-free, etc. Our meats are also halal.

Please alert our Reservations Team about any dietary restrictions, allergies, or food preferences during booking and/or in person.

HADCO Experiences prides itself on offering our guests local cuisine and as such, the menus are generally reflective of fruits and vegetables that are in season and include local spices and seasonings.

Guests who have specific dietary requirements can advise our Reservations Team.

We are also happy to share that many of our spices are grown via composting and we do purchase goods from surrounding communities for preparation and consumption.

Guests wishing to enjoy items that may not be considered local cuisine can feel free to enquire about other options.

 

At this time, we can only accept Service Animals, which are specifically trained to to do work or perform tasks to the benefit of Persons with Disabilities, inclusive of a physical, sensory, psychiatric, intellectual, or other mental disability.

Please share this information with our Reservations Team, prior to booking.

 

Pick-up and Return can be arranged for an additional cost from desired locations. Please share your request(s) with our Reservations Team.

While tips are not compulsory, guests can do so at their discretion.

For an additional charge, our Reservations Team can arrange for nature tours and cultural experiences across Trinidad and Tobago, to complement your stay at the ecolodge.  

Friends and Family can access a day pass and enjoy access to the property, as well as your company between the hours of 9:00 a.m. to 5:00 p.m. AST.

All reservation details will be sent via email.

For Accommodation: Cancellations can be made up to forty-eight (48) hours prior to arrival without penalty. Cancellations that are made under forty-eight (48) hours prior to arrival will be subject to one (1) night’s charge, per person.

Rooms not occupied by 11:00 p.m. AST on the day of arrival will be seen as No-Show and are subject to one (1) night’s charge, per person, unless the hotel has been informed of a late arrival.

This may differ based on the nature of the guest’s visit.

 

Group Room Cancellations and No Shows: No penalties will be applied for group bookings cancelled in advance of sixty (60) days before arrival.  

Cancellation of the total of rooms from fifty-nine (59) to thirty (30) days before arrival will be subject to a fifty per cent (50%) cancellation fee on the total amount of the group.  

Cancellations made twenty-nine (29) to fifteen (15) days prior to arrival will be subject to seventy-five per cent (75%) cancellation fee on the total amount of the group. Cancellations that are made fourteen (14) days or less prior to arrival will be subject to one hundred per cent (100%) cancellation fee, on the total amount of the group.

No Shows are non-refundable.

 

For Day Passes: Cancellations can be made up to forty-eight (48) hours prior to arrival without penalty. If the cancellation is made in less than forty-eight (48) hours prior to the reservation, we are happy to reschedule the date for the guests. If no communication is given, then the day pass is deemed a no-show and becomes null and void. No refund will be issued.

MAYARO BEACH HOUSES

Life's a beach.

Sometimes, you just need to get away from the hustle and bustle of urban life!

HADCO Experiences brings you two beach houses that are perfect for a weekend or weekday getaway.

Situated in the town of Mayaro, these charming beach houses are a 3-minute walk away from the shoreline. With warm and inviting spaces they are perfect for hosting parties and family gatherings.

The location is also ideal for birding and hiking enthusiasts looking for a safe and comfortable stay in South-east Trinidad after a day out.

Each property stands individually, adjacent to each other.  The decor is warm and lively, and is ideal for a relaxing and refreshing escape to the quaint and quiet area that is often awash with the scent of the saltwater breezes emanating from the nearby ocean.

These lovely beach houses are fully air-conditioned and outfitted with all kitchen and other appliances needed to make your stay comfortable and relaxing.

Contact us today to book your stay at one of these charming homes away from home.

YOUR HOME AWAY FROM HOME

Amenities

Guests have access to the following amenities: